Phone Number 735-2797
Hard Rock Hotel & Casino Punta Cana
Boulevard Turístico del Este Km.28, No. 74 Macao, Near Hard Rock Golf Club at Cana Bay, Punta Cana, NA 23000, Dominican Republic
Rating
4.1
Price Level
$$$$
Rooms
1775
Pets
No
16
May

Hard Rock Hotel & Casino Punta Cana, Punta Cana

Hard Rock Hotel & Casino Punta Cana

Thrilling gaming action in the biggest and best casino in the Caribbean, exhilarating nightlife, tantalizing culinary options, state-of-the-art meeting facilities and rooms worth tweeting about, all infused with our legendary rock and roll vibe? Delivered. This is Hard Rock after all. The best All Inclusive Resort in Punta Cana. The stylish Hard Rock Hotel & Casino Punta Cana with its distinctive design is excellently situated on the famous Playa de Bávaro, known for its wonderful white sand, and overlooking the crystal-clear turquoise waters of the Caribbean Sea. It features an extraordinary pool landscape with 15 pools as well as 9 restaurants, an on-site casino, a fantastic spa area and a golf course designed by Jack Nicklaus.

Hard Rock Hotel & Casino Punta Cana

Price & Availability

Overall

Very Good
4.1
1076 reviews
5
22863
4
5569
3
2791
2
1182
1
1189

Customers Review

Location 5
Cleanliness 4.3
Comfort 4.3
Neighborhood 4.2
Amenities 4.2
Condition 4.2
Recomendation 70.3%
“I stayed at the Hard Rock for 7 days and the experience was great! The staff was always friendly and helpful. The food in the restaurants was delicious everyday and even in the buffet it was yummy. The pools where so fun and relaxing. My only complaint is that there was not enough golf carts to pick up people. The hotel is so big and it is a lot of walking I have a condition where I can’t walk much so It wasn’t an option. Also the soda was always stale. I would prefer either individual bottles or cans. Only complaints everything else was amazing.”
— Rosabel Blanco
“The two stars comes from the fact that the beach was nice and clear water and the pools were plentiful and always clean and beautiful. Everything besides that was either a battle or an average experience at best. The food is what you would expect from an all inclusive resort not super great just sliding by with the bare minimum it edible. There were a few exceptions here and there. The bars were pretty good and they pour the drinks were a decent amount of alcohol. My complaints there is they deceive you a bit with the 21 bars description. There are 2 actual “club” type bars in the main lobby that are open decently late with a few side stand bars here and there in the main middle. However, literally every other bar is a stand along the resort which closes at 6. So, they close all the bars and pools at 6 so they can herd everyone to the main lobby. Our stay in our room was a disaster. We had problems from the beginning. First, our key wouldn’t work then our phone wouldn’t work. We had set our AC at 65 degrees when we first arrived and 7 days later and FOUR maintenance calls after we are at the end of our trip and it is 75 degrees in our room. They have not fixed it despite being in the room every time we called and there has been no apologizes no solutions and it is still hot every day. On top of that our maid decided to just stop showing up to clean our room for the past few days. We called yesterday to tell them that no one cleaned our room and they sent someone out and then we turn around the next day and the room was failed to be cleaned again. You get unlimited food and drink and pools and beach... until 6. But honestly the quality of the everything and the TERRIBLE service we received was NOT worth the money spent. Wouldn’t recommend to a friend. Fly to a resort in Cancun. About to talk to the manager now. I will wait and see if they do anything or just do nothing like they have done this entire vacation.”
— Celina Stout

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